Terms of service
These terms govern your use of Official IDP, a driving licence translation service operated from Dubai, United Arab Emirates. By placing an order, you agree to the terms below.
1. The service
Official IDP produces a private translation of a valid national driving licence, modelled on the format defined by the United Nations road traffic conventions of 1949 and 1968. The translated booklet is referred to throughout the site as an International Driving Permit (IDP). It is not a government-issued document and must be carried alongside the original national licence.
2. Eligibility
- You must be at least 18 years old.
- You must hold a valid, non-expired national driving licence.
- The licence and supporting documents you upload must be authentic and your own.
3. Your responsibilities
- Provide accurate information and clear, legible photos of your documents.
- Carry the original national licence at all times when driving.
- Comply with the road and traffic laws of the country you are visiting.
4. Pricing & payment
Prices are displayed in US dollars and exclusive of VAT where indicated. Payment is processed securely via Stripe. Official IDP does not store full card numbers.
5. Intellectual property
All branding, copy, illustrations and software on this site are the property of Roadly FZ-LLC (operating as Official IDP). You may not reproduce, redistribute or resell our materials without written permission.
6. Limitation of liability
Official IDP is not liable for refusal of service by a foreign authority or rental company, or for fines or penalties incurred while driving abroad. Maximum liability under any circumstance is limited to the amount you paid for your order.
7. Changes
We may update these terms occasionally. We will date-stamp the latest version. Continued use of the service after changes constitutes acceptance.
Privacy policy
Your privacy matters. This policy explains what we collect, why, and how to exercise your rights. We comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and aim to align with EU GDPR principles.
1. What we collect
- Identity: name, date of birth, gender, country of residence.
- Licence data: licence number, issuing country, categories.
- Documents: passport-style photo, selfie, licence front/back, signature.
- Contact: email and phone for delivery and support.
- Shipping: address and chosen carrier method (printed orders only).
- Technical: IP, browser, basic usage analytics for fraud prevention.
2. Why we collect it
- To produce your digital PDF translation and the optional printed booklet.
- To deliver your digital permit and ship physical copies.
- To prevent fraud and comply with our legal obligations.
3. Sharing
We share data only with the processors strictly required to fulfil your order: Stripe (payments), DHL or local post (shipping), email/SMS providers for notifications, and our cloud hosting partners. We never sell personal data.
4. Retention
We retain order documents for as long as your IDP is valid plus 3 years thereafter, to support reissuance and dispute resolution. After this period, we delete or fully anonymise records.
5. Your rights
You may request access to, correction or deletion of your data at any time by emailing privacy@officialidp.com. You may also request a portable export of your data.
6. Cookies
We use a minimal set of cookies for session continuity and aggregate analytics. We do not use cross-site advertising trackers.
Refund policy
We offer a clear, no-tricks refund policy. The right outcome should be obvious to anyone reading it.
1. Full refund before processing
If you change your mind before we begin translating your documents (typically within 5–10 minutes of payment), email hello@officialidp.com and we'll refund 100% within one business day.
2. Application not approved
If our review team cannot approve your application (for example because the licence cannot be authenticated), you receive a 100% refund, with no questions asked.
3. Printed permit not received
If a printed permit fails to arrive within 45 days from dispatch, we will either reprint and resend at our cost, or refund the printed-and-shipping portion of your order, whichever you prefer.
4. After issuance
Once your digital PDF has been generated and emailed, the digital portion of the order is non-refundable. Shipping fees are non-refundable once the carrier has collected the parcel.
5. How to request a refund
Email hello@officialidp.com with your order number. Refunds are issued to the original payment method, typically within 5 business days.
Legal disclaimer
Official IDP produces a private translation of a valid national driving licence. It is not a government-issued document and does not, by itself, grant the right to drive.
1. What this document is
What you receive is a digital signed PDF and an optional printed booklet, both translating your licence into 12 languages in the format defined by the United Nations road traffic conventions of 1949 and 1968. We do not provide plastic cards: no traffic authority or rental company recognises them, and we don't want to sell you something that won't be accepted.
2. What it is not
- It is not a driving licence in itself.
- It is not issued by any government, embassy, ministry or official body.
- It does not extend, modify or replace your national licence.
3. Where it may not be recognised
Some jurisdictions require their own local permit or translation. Our translation is not a guarantee of acceptance and may not be recognised in Japan, South Korea, North Korea, China, Hong Kong, Taiwan or Vietnam.
4. Your responsibility
You remain responsible for verifying that an IDP is the correct document for your destination and for carrying your original national licence whenever you drive abroad.
5. Brand independence
Official IDP is independent of the United Nations, AIT, FIA and any government body. References to those organisations describe the format and conventions our translation follows; they do not imply endorsement.